Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
How to Prepare for a ServiceNow Upgrade
Perspectium · How to Prepare for a ServiceNow Upgrade A ServiceNow upgrade can feel overwhelming—especially with customizations, integrations, and tight timelines in the mix. But with the right planning and tools, it doesn’t have to be stressful. In this guide, you’ll learn how to confidently plan, test, and execute a ServiceNow upgrade—while minimizing risk and disruption. We’ll also show you how backup and data replication tools can simplify the process and safeguard your data every…
Video: Integration Solutions for DevOps
With seamless integration between development and the Service Desk, IT can resolve problems and deliver new solutions in the shortest possible time, creating a competitive advantage for the business. This is DevOps at its best. Watch to see how you can integrate the service process between IT operations and development, improving productivity and business performance….
Video: Incident Integration
Incident management is not just for IT. What happens when you integrate ITSM processes across the organization? Watch to see its effects on productivity, customer service, employee morale, and a business’s bottom line. To see how real companies are integrating for better service management, download our collection of business stories.
Video: Knowledge Integration for Service Providers
As a service provider onboarding a new customer, do you need to recreate that customer’s knowledge base through manual efforts? What could you do with those hours if instead you could automatically create a copy of a new customer’s knowledge base? Watch the video below to learn how to be more competitive in the MSP…
Video: Why Your ETL Tool is Broken
For years ETL tools have been a standard approach for data integration mainly because there simply haven’t been any better options. But the 1970s were almost 50 years ago, and now there are better options. Watch to learn about the modern way to integrate applications, databases, and suppliers.
The Case for Integration as a Service
The turn of the millennium saw a rise of software as a service (SaaS). Until then, companies used applications locally installed on each computer to drive most of their business. But as companies partnered with vendors who offered SaaS, those companies did so to gain a number of benefits. Benefits of “As a Service” If…
Video: Ensuring the Success of Your Integrations
A good integration provider offers end-to-end service. But you can gain even more business value by following some simple steps. Watch the video below for five ways to help ensure that your integrations thrive. Click for more: https://www.perspectium.net/thrive
Your Complete Source on Data Integration for Service Management
What’s the big deal about working with inaccurate data? Let’s say that your enterprise wants to cross-sell to your current customers. But you wish to wait to do so for those particular customers who have open incidents with you. If your company’s ITSM app does not update your reporting database in time, what kind of…
Incorporating Amazon Web Services in Service Management
Aiming for excellence in service management, you understand the importance of satisfying customers through a great customer experience. In fact, the Harvard Business Review reports that customers who have a great experience are 31% more likely to continue giving business than customers who have a poor experience. But in service management, IT professionals face obstacles…
Going to Knowledge 2019? We would love to see you!
Knowledge 2019 is approaching fast, and we’re looking forward to another great opportunity to reconnect with the entire ServiceNow community in Las Vegas. Come On By If you are planning to attend, I would like to personally invite you to join me at the Perspectium booth in ExpoNow. We’ll tell you about our latest solutions,…
Overcoming Hurdles to Integration Scalability
When dealing with automation, IT leaders are aware that stumbling at any point along the paths in the automated system will impair that whole system. They want seamless connectivity that continues to function as the number of integration endpoints grow and as the volume of transferred data grows. Unfortunately, when it comes to the typical…
Video: The Most Common Threats to Your Integrations
Taking a moment to consider why prior integrations fail can help you plan better for what a successful integration solution will look like, what is necessary for the next integration to thrive, and what business value it will deliver. Watch the video below for the five most common threats to integrations. Click for white paper: Connection…
How Better Reporting Helped Reduce Resolution Duration by 76%
Leading the Customer Services department at Perspectium, I value clear visibility into customer needs and into my staffing to meet those needs. That desired visibility is common among customer-support directors. Their departments measure the capacity and the velocity of their organization, in order to answer questions, including . . . Am I properly staffed? Do…
