Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
A Guide to ServiceNow Data Integration: Key Steps for Success
ServiceNow data integration solutions help organizations use and store data generated by the platform more efficiently. While ServiceNow aims to provide a “platform of platforms” that replaces various solutions supporting ITSM with a single, broadly capable platform, not all of its users want to abandon their specialist and purpose-built, third-party solutions. For such organizations, maximizing value from ServiceNow hinges on their ability to extract, replicate and integrate ServiceNow data. Proper integration ensures seamless data flow…
How Integration Enables Digital Transformation
Digital transformation is a term that CIOs and business leaders have been using quite a bit over the last few years. Often, it’s a buzzword that is spoken casually to refer to using technology to enhance business value. But what does digital transformation really mean? And how does integration of systems in your business contribute…
Top 5 Reasons That Integrations Fail
For a well-planned integration project, a business decides on project goals in advance. Articulating these goals is essential because so many integrations fail. Taking time to analyze why previous integrations fail helps a company plan better for what a healthy integration solution looks like, what it will take for the next integration to thrive, and…
Connecting Systems of Record to Enhance Customer Experience
If you’ve taken a vacation to Disney World, you’ve likely enjoyed the simplicity, convenience, and personalization that comes with wearing the MagicBand on your wrist. There was no need to check in to your resort. At your reserved room, you swiped the wristband that had been mailed to you, and you were in. You kept…
Executives Fret Over Data Quality and Availability
As more systems move to the cloud, companies save money. But they also encounter new challenges. Can the cloud system connect with on-premises systems? Does consistently accurate data make a 360-degree view of customers and the company possible? And what about data security? In the fall of 2018, the federal government updated its cloud computing…
Accelerating Customer Onboarding Through Integrations
“That’s always sort of a litmus test—how quickly can we get customers on board?” Setting up new customers every week at Accenture, enterprise architect Jeff Lowenthal identified this key concern of service providers. MSPs know that a drawn-out, cumbersome implementation is costly, bringing unwelcome consequences: Tying up staffing resources Reducing customer satisfaction Delaying go-live, and…
Service Intelligence – Amazon Web Services and Perspectium
In May, the Amazon Web Services team fought through the crowd to visit us at our booth at ServiceNow’s Knowledge18 event and talked to us about how powerful it would be to combine Perspectium technology with what they have to offer as the market-leading cloud computing platform provider. That got us thinking … and after…
5 MORE Ways That Service Providers Deliver Customer Value Through Integrations
Last week, we shared 5 ways that service providers can deliver customer value through integrations. That post included stories of service providers who are delivering that kind of value: building trust through transparency, ensuring customer control over data, reducing incident resolution time, keeping costs low through reduced maintenance, and accelerating time to value (TTV). Here…
5 Ways That Service Providers Deliver Customer Value Through Integrations
It is not always an easy decision for a business to hand over the delivery of their services to a service provider. They have concerns that the service provider must address: “Will my data be safe?” “Can I know that my provider is serving my customers well?” “Which service provider will help my business grow…
Video: 5 Tools to Integrate with Your Service Desk
Having the right service desk tool can work wonders for your business. But your service management workflow is most effective when it extends beyond your primary service-management tool. Here are five tools to consider integrating with your service desk. See also the white paper on the same topic.
Video: 10 Reasons to Implement an ITSM Solution and an Integration Solution Simultaneously
Launching a new ITSM tool is a resource-intensive project that demands awareness, education, and even hands-on labor by multiple departments within your organization. So why would you want to go further and implement an integration solution at the same time? Here are ten reasons. See also the white paper on integrating both simultaneously.
