Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
ServiceNow for MSPs: Optimizing IT Service Management
Managed Service Providers (MSPs) play a crucial role in delivering IT services to businesses across industries. As the demand for efficient IT operations grows, MSPs must adopt robust IT Service Management (ITSM) solutions to stay competitive. ServiceNow, a leading ITSM platform, provides tools that help MSPs streamline operations, enhance service delivery, and drive profitability. This blog explores how MSPs can leverage ServiceNow to optimize IT service management and maximize business outcomes. How MSPs Are Leveraging…
Video: Why Your ETL Tool is Broken
For years ETL tools have been a standard approach for data integration mainly because there simply haven’t been any better options. But the 1970s were almost 50 years ago, and now there are better options. Watch to learn about the modern way to integrate applications, databases, and suppliers.
The Case for Integration as a Service
The turn of the millennium saw a rise of software as a service (SaaS). Until then, companies used applications locally installed on each computer to drive most of their business. But as companies partnered with vendors who offered SaaS, those companies did so to gain a number of benefits. Benefits of “As a Service” If…
Video: Ensuring the Success of Your Integrations
A good integration provider offers end-to-end service. But you can gain even more business value by following some simple steps. Watch the video below for five ways to help ensure that your integrations thrive. Click for more: https://www.perspectium.net/thrive
Your Complete Source on Data Integration for Service Management
What’s the big deal about working with inaccurate data? Let’s say that your enterprise wants to cross-sell to your current customers. But you wish to wait to do so for those particular customers who have open incidents with you. If your company’s ITSM app does not update your reporting database in time, what kind of…
Incorporating Amazon Web Services in Service Management
Aiming for excellence in service management, you understand the importance of satisfying customers through a great customer experience. In fact, the Harvard Business Review reports that customers who have a great experience are 31% more likely to continue giving business than customers who have a poor experience. But in service management, IT professionals face obstacles…
Going to Knowledge 2019? We would love to see you!
Knowledge 2019 is approaching fast, and we’re looking forward to another great opportunity to reconnect with the entire ServiceNow community in Las Vegas. Come On By If you are planning to attend, I would like to personally invite you to join me at the Perspectium booth in ExpoNow. We’ll tell you about our latest solutions,…
Overcoming Hurdles to Integration Scalability
When dealing with automation, IT leaders are aware that stumbling at any point along the paths in the automated system will impair that whole system. They want seamless connectivity that continues to function as the number of integration endpoints grow and as the volume of transferred data grows. Unfortunately, when it comes to the typical…
Video: The Most Common Threats to Your Integrations
Taking a moment to consider why prior integrations fail can help you plan better for what a successful integration solution will look like, what is necessary for the next integration to thrive, and what business value it will deliver. Watch the video below for the five most common threats to integrations. Click for white paper: Connection…
How Better Reporting Helped Reduce Resolution Duration by 76%
Leading the Customer Services department at Perspectium, I value clear visibility into customer needs and into my staffing to meet those needs. That desired visibility is common among customer-support directors. Their departments measure the capacity and the velocity of their organization, in order to answer questions, including . . . Am I properly staffed? Do…
Relieve the Uncertainty Over the Performance of Your Integrations
A unique ability that humans have is making intricate plans for the future. But along with envisioning the future elaborately, we can also worry over the future deeply. (Yet another reason to be jealous of your pets.) We plan service management integrations for future success, but they also present discomforting opportunities for uncertainty. Why You…
How Managed Service Providers Manage Growth
The market for managed service providers is maturing—and the providers themselves are growing. In 2018, 68% of enterprise workloads were in the cloud, but that figure will rise to 83% in 2020, according to a study by LogicMonitor. Such movement from on-premise activity brings more business opportunities for managed service providers, as companies outsource technology…
Video: Integrating Systems for Better Data Quality
Various systems of record can collect all the data in the world. But unless a business has a way to keep that data in sync and readily available, it will be less competitive. With a federated system of record, your business can maintain visibility and data quality for multi-departmental service management. Click for white paper: The…
