Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
A Guide to AI Agents in ITSM and ServiceNow
AI Agents are the latest technological driver behind enterprise transformation and the pursuit of better AI-enabled automation. But what are AI Agents? Are they living up to the hype? And what should organizations do to prevent poor implementation from turning them into another source of technical debt? In this guide, you will find out what AI agents can actually do in ITSM, what agentic AI capabilities the leading ITSM provider – ServiceNow – has made…
Video: How Remote Work Grows ServiceNow Data Volumes
The world of remote work relies heavily on SaaS applications like ServiceNow. Watch David Loo, Chief Product Officer at BitTitan, explain how remote work grows ServiceNow data volumes.
Video: Living in the World of Remote Work
When we consider the proximity of workers in the past, we have additional insight into what remote work means for us now and into the future. In this video, David Loo discusses living in the world of remote work.
Video: How Our Perception of Time Has Changed
Society has remarkably improved the process for getting the right information to the right people at the right time. Watch David Loo, Chief Product Officer at BitTitan, explain how our perception of time has also changed, especially as it relates to work.
Video: How Data Availability Enables Valuable Discovery
When you move data to a data lake, you enable fortunate discoveries that might not have been possible otherwise. Watch David Loo, Chief Product Officer at BitTitan, explain how these serendipitous findings occur.
Video: How to Wrestle a Datasaurus
For ServiceNow customers, successful adoption and expansion of the product can often lead to unexpected and dramatic data growth. Without control and management, data can become a monster – and one which quickly impacts system performance, user experience, and even operational resilience. Watch this informative video to learn what problems can exist, and how you…
The Swelling Maintenance of Custom ServiceNow Integrations
After a company builds a ServiceNow integration, it may seem like the integration maintenance is manageable. But maintaining that integration often takes more effort than expected. A ServiceNow integration requires about 350 hours of maintenance per year, according to Perspectium’s survey of ServiceNow customers. As you might imagine, we have talked with several ServiceNow customers…
DataSync Customers Review Perspectium
It makes sense to see what other customers have to say about that purchase you’re considering. You might not have bought that taco-shaped sleeping bag, had “Sleepy32” from Winnipeg not confirmed that it stays warm. As with the birthday gifts you buy for others (or yourself), you want unbiased reviews of integration solutions. Honest feedback…
Information Security is a Top Priority for BitTitan
All online users are conscious of the privacy and security of their personal information. Corporations share the same concerns. Just this week, news surfaced about a massive security breach of a major video-streaming service, apparently affecting all accounts made on the service. After hearing about it, I changed my own password on the site and…
Video: Building a ServiceNow-to-database Integration
It’s one thing to connect ServiceNow to a database. It’s another to build an integration effective enough to meet your business needs. Follow the link to download The Unrivaled Guide to Do-it-yourself Integration for ServiceNow to Database.
Integrate IT Without Impairing Employee Well-Being
A thriving, vigorous workforce is the dream of HR and executives. Company leadership is pursuing employee well-being, especially this year when turnover is high. HR leaders rate employee well-being and mental health as the top strategic priority of 2021. To support employee wellness, companies develop a connected IT ecosystem, enabling a focus on pertinent, meaningful,…
4 Common Problems for ServiceNow Developers
In a LinkedIn poll, we asked developers, “Which is the biggest problem you face as a ServiceNow developer?” Here are the results. We are excited to have a conversation about the poll results in our upcoming event, How to Solve 4 Common Challenges for ServiceNow Developers. “API error handling & security” – Attendees will have…
Why Connected IT Improves Employee Wellness
Executives and CIOs are currently dealing with a crisis in employee well-being and workplace turnover. New challenges are here – geographical disconnection, a more exhausted workforce, a general mood of languishing, and new employee demands for remote work. All have leadership looking for options across the organization to improve employee wellness. IT can help the…