Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
ServiceNow for MSPs: Optimizing IT Service Management
Managed Service Providers (MSPs) play a crucial role in delivering IT services to businesses across industries. As the demand for efficient IT operations grows, MSPs must adopt robust IT Service Management (ITSM) solutions to stay competitive. ServiceNow, a leading ITSM platform, provides tools that help MSPs streamline operations, enhance service delivery, and drive profitability. This blog explores how MSPs can leverage ServiceNow to optimize IT service management and maximize business outcomes. How MSPs Are Leveraging…
Integrate IT Without Impairing Employee Well-Being
A thriving, vigorous workforce is the dream of HR and executives. Company leadership is pursuing employee well-being, especially this year when turnover is high. HR leaders rate employee well-being and mental health as the top strategic priority of 2021. To support employee wellness, companies develop a connected IT ecosystem, enabling a focus on pertinent, meaningful,…
4 Common Problems for ServiceNow Developers
In a LinkedIn poll, we asked developers, “Which is the biggest problem you face as a ServiceNow developer?” Here are the results. We are excited to have a conversation about the poll results in our upcoming event, How to Solve 4 Common Challenges for ServiceNow Developers. “API error handling & security” – Attendees will have…
Why Connected IT Improves Employee Wellness
Executives and CIOs are currently dealing with a crisis in employee well-being and workplace turnover. New challenges are here – geographical disconnection, a more exhausted workforce, a general mood of languishing, and new employee demands for remote work. All have leadership looking for options across the organization to improve employee wellness. IT can help the…
Employee Wellness and Retention Is a CIO Priority
Employee wellness is among the top priorities for executives and CIOs. The demand for talent is high, making turnover even more expensive than it was before the pandemic. Organizations are investing more to support employee wellness and retention. And to help meet these goals, IT is tasked with cultivating a technology infrastructure that supports employee…
Preserving ServiceNow Performance for Reporting and Analytics
Imagine that you are a ServiceNow platform owner at a company where reporting slows down the ServiceNow instance. You have offered guidance to users on reporting best practices. Data from several years ago likely has less value for reporting purposes than data from the last few years. You could delete the old data – but,…
Perspectium Newsletter – The Message Bus (August 2021)
In This Newsletter . . . After we sent our last newsletter, Perspectium joined the BitTitan family! The last seven years have been an incredible journey for me – it all started with an idea inspired by challenges I heard from ServiceNow customers. Since then, our team at Perspectium has helped data-reliant customers like you…
Video: Hidden Costs of DIY ServiceNow Integrations
The custom integration built by John’s team went over budget and beyond the deadline. Learn some hidden costs of do-it-yourself (DIY) integrations in this 1-minute video. See even more details on the hidden costs of DIY ServiceNow integrations.
Enabling Live Dashboards That Report ServiceNow Data
For current insights, executives switch from static reports, turning to live dashboards. The dynamic reporting there gives up-to-date intelligence on key metrics. Static reports still have value. They capture performance at a point in time. And a collection of them can reveal trends, which might be shared in the latest static report. But leadership now…
For Resilience, Make ServiceNow Data and Workflow Available
To ensure operational resilience, companies have a strong interest in making their data available for when they need it. And it is never needed as urgently as it is during a crisis. In a recent Forbes article, Vasant Balasubramanian, general manager of the risk management business unit at ServiceNow, discusses organizational resilience and data-driven monitoring….
6 Hidden Costs of DIY ServiceNow Integrations
When a company builds their own integration, it is natural and obvious to consider the building cost. But there are other less obvious costs to DIY ServiceNow integrations. In general, companies incur these costs after they build the integration. A previous post discussed how rising turnover of personnel increases the cost of custom-built integrations. Let’s…
Rising Turnover Threatens Custom ServiceNow Integrations
Companies often use in-house development efforts for their first ServiceNow integration. This custom standalone integration can initially work well as a one-off integration. The tools and APIs provided by ServiceNow make it fairly easy to build simple, point-to-point integrations. The company may have ServiceNow-certified engineers and developers with extensive experience. Through this experience, they gain…
Unsilo ServiceNow Data and Workflow for Digital Transformation
Silos are undeniable obstacles to digital transformation. A Google search for “digital transformation and silos” yields 5 million results – and they’re not looking good for silos. It makes sense. If a business wants to adapt to secure the value of the latest technology revolution (that is, achieve digital transformation), it must operate at velocity…
