Why Is Service Integration Important?
Participate in customer processes
Participate in
customer processes
Perspectium allows you to e-bond to your customers in real time to facilitate true service integration without the hassle of building and managing the integration yourself, or doing it manually.
Maintain uniform view of all customers
Maintain uniform view
of all your customers
Even though your customers may be using different tools, our common ITSM data model ensures that you can view them all side-by-side in real time.
Understand your customer commitments constantly - not when something goes wrong.
Give customers visibility into your processes
Give customers visibility into your processes
The Perspectium ITSM data model ensures that customers get information from you in a form they understand.
So, when they need to understand your service, they can get all they need from within their own ITSM tool - no matter what they use.
Sometimes, process extends beyond application silos.
Service Integrations typically exchange data that is part of an executing workflow process. These integrations may be between your applications and your customers' service management tools, their enterprise applications (such as Jira, Salesforce, ServiceNow, Remedy and SAP) or they may connect out to other third-party service providers. These are usually two-way integrations – since synchronization is required in both directions, with single records synching multiple times in multiple directions before the workflow is complete.
We believe that service management workflow shouldn't be constrained within the service management tools used by you and your customers - on the contrary, your service management workflows should be inclusive of any tool that participates in that process. Perspectium makes that happen, leveraging a deep understanding of service management, and an innovative technology approach that ensures security, availability and upgradability.
But don't just take our word for it. Listen to what a couple of leading service providers have to say about
extending their customer processes with Perspectium ...
What are your integrations costing you today?
You are spending a lot more on app to app integrations than you think. Our TCO calculator will figure out how much your integrations are costing you today - and tell you how much they could cost you with Perspectium.
Perspectium Service Integration
Service Integration enables inter-application workflow. Service Integrations typically exchange much smaller volumes of data, but that data is part of an executing workflow process. When we think about Service Integration, we consider workflows and records. Those records may include attachments, related data, or even journals – but we keep it simple by just looking at the number of workflows you are executing, and the number of records that are involved.
