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Recover What You Need: A Full ServiceNow Instance or Just Metadata and Attachments

The Problem with ServiceNow-Made Backups

When ServiceNow is restored from backups created by the platform, users have little control over it. Users can only restore from ServiceNow backups in full, with no granular control over what is restored or where it is restored.

This lack of granular control can extend downtime as the restoration process takes longer to complete. As ServiceNow is taken offline during the process, the disruption organizations face is significant.

As the whole instance must be overwritten with the backup, any delta data (data created since the last backup) is a data loss risk that could replace newly updated records with older versions, break automated workflows that rely on the latest data, and force teams to manually redo recent changes, leading to further disruption and delay.

The Solution: Snapshot - Like a time machine for ServiceNow

Perspectium DataSync Snapshot overcomes ServiceNow's backup and recovery limitations by giving you complete control over backup creation and data restoration.

  • Select what to back up and what to restore for complete control
  • Back up attachments and complete objects, including forms, properties, lists, schemas & more
  • Control when backups occur via a schedule or create them on demand
  • Create unlimited backups and retain them indefinitely
  • Keep ServiceNow running smoothly without disruptions during recovery
  • Restore entire applications to another instance without losing data or breaking configurations

Granular-level Data Restoration: Restore What You Need

Restore only the data you need for greater flexibility and faster recovery time. Whether it's specific forms, properties, scripts, business rules, or referenced records, you have complete control over what gets recovered.

  • Recover what you need faster without impacting the rest of your system.
  • Restore specific fields or configurations without undoing other changes.
  • Protect recent updates by restoring only what's necessary.

Targeted Data Recovery: Restore Where You Need It

Restore in part or in full to another instance, such as a sub-production instance. Whether you need to recover data to a testing environment, a development instance, or a completely different production system, you have the flexibility to choose the destination.

  • Maintain system integrity by restoring to a controlled environment first.
  • Test updates or configurations before applying them to production.
  • Support parallel workflows by recovering data where it's most needed.

Metadata & Attachments Intact

Standard recovery tools often miss attached files, images, or custom settings, leading to broken workflows and data inconsistencies. So, Perspectium Snapshot ensures that everything is restored together for a seamless recovery. For instance,

  • Documents, images, and files originally attached to records can be fully recovered.
  • System settings, scripts, and workflows are restored exactly as they were, keeping everything running smoothly.
  • All related records stay connected, maintaining data integrity.

No System Downtime

Many backup solutions require taking systems offline, leading to costly downtime. With Perspectium Snapshot, data restoration happens in the background, keeping your business running smoothly.

  • Recover missing records, configurations, or attachments without affecting users.
  • Keep teams productive as ServiceNow remains fully functional during recovery.
  • Snapshot's batch-based recovery restores large datasets efficiently without slowing down system performance.

Instant Recovery, No Support Delays

You don't need to submit tickets, wait for approvals, or deal with extended recovery times. Simply select the data you need and restore it whenever and wherever you need it.

  • Recover lost or corrupted data within minutes without disrupting business operations.
  • Restore data independently, reducing delays and improving time to recovery.
  • Eliminate the need for IT intervention and manual restoration efforts.

How DataSync Snapshot Ensures Targeted Recovery

Use Case DataSync Snapshot Targeted Recovery
A support team accidentally deletes a critical customer service case along with its attachments, comments, and task assignments. The company can selectively restore only the deleted case and its related data, keeping the rest of the system intact.
An IT admin updates business rules or scripts, but the changes cause unexpected failures in workflows. The IT team can restore only the affected scripts and business rules, fixing the issue without undoing unrelated changes.
A financial company must maintain specific transaction logs and approval records for compliance but accidentally loses some data The company can recover only the records required for compliance.
A company is moving data from a testing environment to a production instance and only needs specific applications or configurations. The company can seamlessly restore only the necessary applications, forms, and workflows without unnecessary data.

See How You Can Benefit from Targeted Recovery – Get A Demo Today

Your data recovery should be fast, seamless, and hassle-free. With Perspectium Snapshot, you can restore exactly what you need without delays or disruptions. Book a demo and see it in action today.

What you'll get in a demo:

  • Watch Perspectium Snapshot recover records, metadata, and attachments with precision.
  • See how it maintains data integrity, keeping relationships intact and avoiding overwrites.
  • Get expert guidance on how Snapshot fits your needs, whether for selective recovery, system migrations, or compliance.

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ServiceNow-native application for business and technical users

Rapidly restore and create backups without performance impacts or downtime.

Set your own backup schedule, backup on demand, and keep backups for as long as required.