Managing Multiple SIAM Connections at CDW
CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare organizations in the United States, United Kingdom and Canada. Their broad array of offerings range from hardware and software to integrated IT solutions such as security, cloud, data center and networking.
As a provider of managed IT services, CDW needed to connect with multiple, disparate customer systems to avoid delays and manual effort in supporting their IT needs. A prior product had proven difficult and expensive to maintain, so CDW chose Perspectium to improve their service management integrations.
View this informative customer webinar to hear Paul Liesse, supervisor of Managed Service Applications at CDW, discuss how they use Perspectium integration solutions to:
- E-bond with multiple ITSM systems across their customers
- Increase operational efficiency in service delivery
- Improve service performance reporting across customers
The webinar also features a live demonstration, showing how Perspectium can help service providers to connect with their customers in a repeatable model, centrally manage services, and keep a close eye on performance – all without demanding dedicated developer resources or causing delays on billable service delivery.
