Business processes without application or organization boundaries

Service management is an enterprise-wide discipline, but can often be constrained within a single department or (worse) a single application. Automated service integration saves time, and increases accuracy and responsiveness while promoting people and service providers to work closely together. It allows multi-departmental enterprises to implement best-of-breed applications and service providers while still participating in company-wide service management initiatives by leveraging automation.

Perspectium Service Gateway is a preconfigured service integration product for real-time, bi-directional incident exchange between ITSM platforms. Service Gateway allows different departments within the same company to delegate service workflows without regards to which ITSM application has been implemented. Moreover, when bonding multiple production instances, you can selectively keep all of them in sync as in “follow the sun” support models or to address data sovereignty and privacy requirements.

Service Gateway currently supports the following applications and service providers:

Applications

ServiceNow
Atlassian Jira Software
Salesforce
BMC/Remedy
Micro Focus Service Manager
Cherwell
OpsRamp
Zendesk
FreshService
FreshDesk
Custom built

Service Providers

AWS Support
AT&T
BT
Verizon
ATOS
HCL
Getronics
Tivit
Custom built

Inbuilt best practices get you up and running fast

Uniform, standard deployment leverages best practices from hundreds of implementations

Native understanding of application data schemas

Including attachments, journal fields, hierarchical tables, and reference fields

Security and privacy right out of the box

Move data without sharing credentials, and even transform the data in-flight

Don't worry about application compatibility - that's our job

Your service management processes will run smoothly, even when you upgrade tools!

Let your teams use their applications of choice

Because data is automatically replicated, nobody has to switch between tools anymore

Be sure that your data gets to where you need it to be

High availability - even if temporary power and network outages get in the way

What are your service management integrations costing you today?

You are spending a lot more on app to app integrations than you think. Our TCO calculator will figure out how much your integrations are costing you today - and tell you how much they could cost you with Perspectium.

What's Your TCO?

Connecting Apps at Zurich Insurance

In addition to using Perspectium for internal integration, Zurich Insurance also connects its ITSM applications with service providers. Play the video to hear Craig Edwards of Zurich explain how API's and web services were insufficient for Zurich's needs.