Education - Training Classes
We offer a broad portfolio of training offerings for different users of Perspectium. Whether you are just getting started or ready to expand your skills and knowledge of Perspectium, we can show you how to get the most from your service management processes.
Data Integration
| Class | Description | Consultants | Admins Pre-implementation | Admins Post-implementation | Process Owners | Module Managers | Developers | More Info |
|---|---|---|---|---|---|---|---|---|
| Implementing DataSync to an External Data Store | This course enables customers to replicate data between ServiceNow, Salesforce, or Jira and an external data store. The class includes exercises for MySQL but labs for other data stores can be requested, such as: SQL Server, Oracle, or PostgreSQL. | • | • | • | • | Details | ||
| Implementing an InstanceSync Solution | This course enables customers to implement a solution to keep prod and sub-prod instances of ServiceNow, Salesforce, or Jira synchronized. | • | • | • | • | Details | ||
| Implementing a Data Processing Knowledge Sharing Solution | This course enables consultants, administrators, and process owners to implement the Perspectium solution that imports SharePoint articles into the ServiceNow knowledge base to follow a knowledge workflow for publishing. | • | • | • | • | Details | ||
| Implementing a Data Processing Performance Optimization Solution | Learn how to safeguard and optimize your ServiceNow instance by analyzing metrics and alert configurations. This course guides admins through the installation and use of Perspectium Observer | • | • | • | • | • | • | Details |
Service Integration
| Class | Description | Consultants | Admins Pre-implementation | Admins Post-implementation | Process Owners | Module Managers | Developers | More Info |
|---|---|---|---|---|---|---|---|---|
| Implementing Service Integration Workflows between Applications | This course enables consultants and administrators to implement the application workflows that create ServiceBonds to replicate data bi-directionally and bond records in multiple applications. | • | • | • | • | • | • | Details |
| Implementing Service Integration Workflows with Third-Parties | This course enables consultants and administrators to automate service requests with external service providers, taking advantage of the common document format. | • | • | • | • | • | Details | |
| Administrative Responsibilities and Troubleshooting of a Perspectium Solution | This course enables administrators to maintain the Perspectium solutions, understand the effects on the ServiceNow instance, and troubleshoot potential issues. | • | Details |
Certification Course
| Class | Description | Consultants | Admins Pre-implementation | Admins Post-implementation | Process Owners | Module Managers | Developers | More Info |
|---|---|---|---|---|---|---|---|---|
| Implementing Data Integration and Service Integration Solutions (Partner Training) | Become certified as a Perspectium Implementation Partner. This course combines material from several of our Perspectium courses, such as: DataSync, InstanceSync, and Administrative Responsibilities and Troubleshooting. | • | Details |
