Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
ServiceNow Data Archiving: Common Fears, Concerns and How to Resolve Them
A well-defined process for ServiceNow data archiving helps manage growing data volumes, improve ServiceNow’s performance and support organization’s efforts to comply with data regulations. Despite the benefits, many organizations associate a number of common fears and concerns with the process. This article provides an overview of ServiceNow’s in-built archiving capabilities, the limitations, fears and concerns associated with them, and the solutions that help organizations overcome such issues. Table of contents: ServiceNow Data Archiving: The Basics…
How To Synchronize ServiceNow Data With Other Systems
Organizations that synchronize ServiceNow data with data from other systems experience greater consistency and operational resilience throughout the enterprise. Data synchronization is the on-going process of reproducing records between the source and external systems to maintain data uniformity. Organizations can sync data either dynamically or in batches in real time, and via one-way, or bidirectional…
Advanced ServiceNow Reporting: A Guide
While the platform has out-of-the-box functionality, many enterprise-scale organizations want advanced ServiceNow reporting capabilities for more comprehensive insight. ServiceNow users often invest in reporting and analytics to improve their operations and decision making. ServiceNow reports are an excellent source of real-time information – they visualize ServiceNow data in shareable formats and offer insights into ServiceNow…
IT Workflows – Improving Your ITSM Operations with ServiceNow ITSM Integrations
ServiceNow ITSM integrations help organizations better connect solutions supporting ITSM and deliver a better service. ITSM is a complex, multifaceted aspect of modern IT organizations. It’s a critical business function and as such, optimizing the strategies and systems that support it have positive implications throughout the enterprise. Why Workflow Automation is Essential for Data-Driven Organizations…
How to Optimize ITSM with ServiceNow Workflow Automation
ServiceNow Workflow automation and integration helps organizations optimize and streamline IT service management (ITSM) initiatives, by automating multistep processes between systems and teams. This is a huge benefit for stakeholders of ITSM that wish to collaborate, as the function typically spans multiple teams and systems, complicating delivery. One such complication is evident in ServiceNow, where…
Top 5 Best Practices for ServiceNow Integration Implementation
An understanding of the best practices for ServiceNow integration implementation helps organizations avoid technical debt, by getting the implementation right the first time. The Value of ServiceNow Integrations Organizations using ServiceNow typically use multiple other tools and applications to support IT service management (ITSM). ServiceNow integrations can: For data-driven organizations, ServiceNow integrations are crucial as…
A Guide to ServiceNow IT Workflows
For users of ServiceNow, IT workflows help improve operational resilience and increase employee agility. ServiceNow offers a range of solutions to support organization’s IT workflows, including IT Service Management (ITSM) and IT Operations Management (ITOM). ServiceNow also offers solutions to support other types of workflow, including Customer, Employee, and Creator Workflows. What Is a Workflow?…
How ITSM Integration Helps Maximize Value
Implementing an ITSM integration is crucial for successful digital transformation. Typically, organizations rely on a number of solutions to support ITSM, and a 360-degree alignment of all IT processes, tech stacks, and systems. By introducing an ITSM integration solution, organizations have a reliable means to transfer data and information between such ITSM systems, empowering employees…
Creating a ServiceNow Instance and Additional Tips
A ServiceNow instance is a collection of applications, databases, libraries, virtual machines, etc., designed to deliver specific services to enterprises. Creating a ServiceNow Instance Users can create a ServiceNow instance in minutes by following the steps below: 1. Sign in to the ServiceNow Developer Site. 2. After signing in, go to the header and click…
Troubleshooting ServiceNow Performance Degradation
As a critical-business solution, performance degradation in ServiceNow can impact the whole organization. Often, such performance degradation is caused by stress on the system due to over-customization, large data volumes/data debt and/or poorly-optimized integrations. This post will help you understand what might be affecting the performance of your ServiceNow instance, providing best practices to address,…
Synchronize Multiple ServiceNow Instances via Data Integration
In some cases, organizations may work across, and so wish to synchronize multiple ServiceNow instances. For example, managed service providers can integrate their ServiceNow instance with a customer’s ServiceNow instance to support a SIAM initiative. Some enterprise-scale organizations may use multiple ServiceNow instances internally, and wish to align them for a consistent and up-to-date view…
How to Integrate ServiceNow CMDB Data with Other Applications and Databases
Organizations can integrate ServiceNow CMDB data with external databases and applications to make more use out of their ServiceNow data. Integrating the ServiceNow CMDB with external databases and applications helps to create a consistent view of enterprise data between solutions. It allows organizations to make better use of their ServiceNow data by: What is the…
What is the ServiceNow Integration Hub?
The ServiceNow Integration Hub is an integration solution embedded within the Now Platform and ServiceNow workflows. It’s a lightweight integration solution – prioritizing no-code/low-code interfacing – aiming to deliver fast time to value, low total cost of ownership (TCO) and ease of use. For enterprise-scale integrations, organizations may find the ServiceNow Integration Hub limiting, leading…
