Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
How to Prepare for a ServiceNow Upgrade
Perspectium · How to Prepare for a ServiceNow Upgrade A ServiceNow upgrade can feel overwhelming—especially with customizations, integrations, and tight timelines in the mix. But with the right planning and tools, it doesn’t have to be stressful. In this guide, you’ll learn how to confidently plan, test, and execute a ServiceNow upgrade—while minimizing risk and disruption. We’ll also show you how backup and data replication tools can simplify the process and safeguard your data every…
Perspectium Named in CIO Review’s “Top 10 ServiceNow Solutions Companies – 2023”
CIO Review, a leading print and online publication covering key trends in information technology, recently named Perspectium in its list of “Top 10 ServiceNow Solution Companies – 2023”. Perspectium earned this award for its integration, data replication, extraction and synchronization applications for the ServiceNow platform. The recognition further establishes Perspectium as a trusted and key…
ServiceNow Upgrades: Everything You Need to Know
ServiceNow upgrades are released bi-annually, bringing new functionality and improvements to boost the platform’s overall performance and usability. Each version update includes new modules, applications, enhancements, patches, and bug fixes targeting an improved user experience. Per convention, ServiceNow names these platform upgrades after cities, with 2023’s latest release named “Utah”. Why You Shouldn’t Delay ServiceNow…
ServiceNow Archive Rules Explained
What are ServiceNow Archive Rules? In ServiceNow, Archive Rules are used to configure what data to archive. They are made available via the Data Archival plugin which is active in ServiceNow’s default configuration. Creating ‘Archival Rules’ requires admin level access. Admins can create Archival Rules via the designated ‘Archive Rules’ module within ServiceNow, by specifying…
How to Schedule ServiceNow Backups
Unfortunately, the option to schedule ServiceNow backups is not available using ServiceNow’s out-of-the-box (OOTB) capabilities. The same applies for creating ServiceNow backups on-demand. Many organizations find this lack of control does not align with their backup and disaster recovery strategies and requirements. Fortunately, organizations can schedule ServiceNow backups themselves using purpose-built backup and disaster recovery…
Integrating ServiceNow Data with Dynamic Dashboards
Integrating ServiceNow data with dynamic dashboards helps organizations benefit from real-time visibility into their use of ServiceNow among other things. Integrations can automate the transfer of ServiceNow data to solutions such as Tableau and Power BI, where dashboards boasting a range of useful visualizations support users and business leaders. Some integrations can even achieve this…
Predictive Analytics Solutions for ServiceNow
To improve the quality of insight available, organizations can connect ServiceNow to predictive analytics solutions such as Tableau and SAP Hana via integrations. What is Predictive Analytics? Predictive analytics solutions analyze historical data to create models for predicting business outcomes. They help organizations understand the past in order to gain insight into the future. Predictive…
Integrating ServiceNow and Key Systems to Modernize ITSM
Integrating ServiceNow and other key systems helps modernize organization’s ITSM strategies. ITSM integration connects disparate ITSM products and key systems allowing data, processes and information to be passed between them. Key systems supporting ITSM often include a combination of legacy and on-premise systems where data and workflows are siloed. This makes many organizations reliant on…
How to Backup ServiceNow On-demand
Unfortunately, organizations cannot backup ServiceNow on-demand when using the platform’s out-of-the-box backup and restore functionality. By default, ServiceNow automatically creates instance backups on predefined schedules. While ServiceNow states that these backups occur during non-peak hours, this may not align with your organization’s requirements. For example, many organizations opt to run reports outside of working hours…
ServiceNow Integration Total Cost of Ownership: How to Accurately Calculate the TCO
ServiceNow integrations total cost of ownership (TCO) can be difficult to accurately quantify. Measuring TCO goes beyond simply comparing the integration solution’s purchase price or implementation costs and its ROI. When integrating business-critical systems like ServiceNow, the costs of ongoing maintenance – or even amending a botched implementation – are significant. Downtime affecting the integrated…
How to Troubleshoot Slow ServiceNow Reports
As well as being frustrating for employees, slow ServiceNow reports can seriously disrupt operations. Slow ServiceNow reports are typically caused by performance degradation on the platform. Since ServiceNow does a lot more than just reporting, querying the database to create reports is in competition for resources with other ServiceNow functions. This is why slow reporting…
How To Connect Tableau And ServiceNow: A Guide
Organizations have several options available to connect Tableau and ServiceNow. However, at significant data volumes, not all integration methods are appropriate – or function efficiently without degrading ServiceNow’s performance. Below, Perspectium’s ServiceNow integration experts explain the different approaches for sending ServiceNow data to Tableau and outline their benefits and drawbacks. Why Connect ServiceNow and Tableau?…
6 Ways to Restore ServiceNow Data Better
Organizations attempting to restore ServiceNow data using the platform’s out-of-the-box (OOTB) capabilities often find serious limitations that disrupt operations. Upgrading ServiceNow’s backup and restore functionality can remove such limitations and provide organizations with more control over how they backup and restore ServiceNow data. How ServiceNow Backs Up and Restores Data (and its Limitations) ServiceNow makes…
