Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
Using ServiceNow Backups to Train AI
Using ServiceNow backups to train AI models is one of many inventive approaches organizations are employing to provide AI solutions with large amounts of quality data. This blog post explores why ServiceNow backups in particular are useful for training AI models and the challenges organizations face when adopting the approach. Table of contents: Why Use Backups to Train AI Models? AI solutions are only as good as the data used to train those models. They…
How to Get Data Out of ServiceNow
The ability to get data out of ServiceNow quickly, consistently and accurately helps organizations get more value out of ServiceNow, and the insight the platform generates. ServiceNow data is a great source of insightful information that can shape better business decisions, help identify trends, and improve operational resilience. Organizations can leverage ServiceNow data for various…
How to Democratize ServiceNow Data and Enable Self-Service Access
Integrating ServiceNow with an external data repository can help democratize ServiceNow data, enabling self-service access. What is Data Democratization? Data democratization describes the process of making data accessible and available to a wide range of users within an organization or society. What is the Goal of Democratizing Data? The goal of data democratization is to…
How to Extract ServiceNow Data
Organizations extract ServiceNow data to a number of different targets, supporting various use cases. Extracting ServiceNow data gives organizations more control over how the data is used, stored and accessed. For example, organizations can extract ServiceNow data, and replicate it to softwares supporting operational improvement such as business intelligence, analytics, and machine learning solutions. Alternatively,…
Why You Should Avoid Web Services and API ServiceNow Integrations
While Web Services and API ServiceNow integrations offer an agile approach to developing new integrations, enterprise-scale organizations in particular should note the drawbacks. Because of how APIs interact with platforms such as ServiceNow, their use can severely impact system performance. And while Web Services and API ServiceNow integrations are highly customizable, those same customizations can…
Data Synchronization Benefits for ServiceNow Users
Data Synchronization benefits ServiceNow users – and enterprises more broadly – greatly. The term describes the process of keeping data consistent and accurate across multiple systems. For optimal results, data synchronization should be dynamic – where data is replicated as it is created in real or near real-time. Dynamic Data synchronization replicates data across various…
How To Synchronize ServiceNow Data With Other Systems
Organizations that synchronize ServiceNow data with data from other systems experience greater consistency and operational resilience throughout the enterprise. Data synchronization is the on-going process of reproducing records between the source and external systems to maintain data uniformity. Organizations can sync data either dynamically or in batches in real time, and via one-way, or bidirectional…
Advanced ServiceNow Reporting: A Guide
While the platform has out-of-the-box functionality, many enterprise-scale organizations want advanced ServiceNow reporting capabilities for more comprehensive insight. ServiceNow users often invest in reporting and analytics to improve their operations and decision making. ServiceNow reports are an excellent source of real-time information – they visualize ServiceNow data in shareable formats and offer insights into ServiceNow…
IT Workflows – Improving Your ITSM Operations with ServiceNow ITSM Integrations
ServiceNow ITSM integrations help organizations better connect solutions supporting ITSM and deliver a better service. ITSM is a complex, multifaceted aspect of modern IT organizations. It’s a critical business function and as such, optimizing the strategies and systems that support it have positive implications throughout the enterprise. Why Workflow Automation is Essential for Data-Driven Organizations…
How to Optimize ITSM with ServiceNow Workflow Automation
ServiceNow Workflow automation and integration helps organizations optimize and streamline IT service management (ITSM) initiatives, by automating multistep processes between systems and teams. This is a huge benefit for stakeholders of ITSM that wish to collaborate, as the function typically spans multiple teams and systems, complicating delivery. One such complication is evident in ServiceNow, where…
Top 5 Best Practices for ServiceNow Integration Implementation
An understanding of the best practices for ServiceNow integration implementation helps organizations avoid technical debt, by getting the implementation right the first time. The Value of ServiceNow Integrations Organizations using ServiceNow typically use multiple other tools and applications to support IT service management (ITSM). ServiceNow integrations can: For data-driven organizations, ServiceNow integrations are crucial as…
A Guide to ServiceNow IT Workflows
For users of ServiceNow, IT workflows help improve operational resilience and increase employee agility. ServiceNow offers a range of solutions to support organization’s IT workflows, including IT Service Management (ITSM) and IT Operations Management (ITOM). ServiceNow also offers solutions to support other types of workflow, including Customer, Employee, and Creator Workflows. What Is a Workflow?…
How ITSM Integration Helps Maximize Value
Implementing an ITSM integration is crucial for successful digital transformation. Typically, organizations rely on a number of solutions to support ITSM, and a 360-degree alignment of all IT processes, tech stacks, and systems. By introducing an ITSM integration solution, organizations have a reliable means to transfer data and information between such ITSM systems, empowering employees…
