Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
ITSM Best Practices: A Guide to Optimizing IT Service Management
Following ITSM best practices is crucial in today’s digital age. IT Service Management (ITSM) platforms and the data they generate and store play a crucial role in ensuring organizations can deliver high-quality, efficient, and cost-effective IT services. However, implementing ITSM and utilizing ITSM data effectively requires a deep understanding of ITSM best practices – including integrations – that streamline operations and drive continuous improvement. In this post, we will dive into the top ITSM best…
Service Intelligence – Amazon Web Services and Perspectium
In May, the Amazon Web Services team fought through the crowd to visit us at our booth at ServiceNow’s Knowledge18 event and talked to us about how powerful it would be to combine Perspectium technology with what they have to offer as the market-leading cloud computing platform provider. That got us thinking … and after…
5 MORE Ways That Service Providers Deliver Customer Value Through Integrations
Last week, we shared 5 ways that service providers can deliver customer value through integrations. That post included stories of service providers who are delivering that kind of value: building trust through transparency, ensuring customer control over data, reducing incident resolution time, keeping costs low through reduced maintenance, and accelerating time to value (TTV). Here…
5 Ways That Service Providers Deliver Customer Value Through Integrations
It is not always an easy decision for a business to hand over the delivery of their services to a service provider. They have concerns that the service provider must address: “Will my data be safe?” “Can I know that my provider is serving my customers well?” “Which service provider will help my business grow…
Video: 5 Tools to Integrate with Your Service Desk
Having the right service desk tool can work wonders for your business. But your service management workflow is most effective when it extends beyond your primary service-management tool. Here are five tools to consider integrating with your service desk. See also the white paper on the same topic.
Video: 10 Reasons to Implement an ITSM Solution and an Integration Solution Simultaneously
Launching a new ITSM tool is a resource-intensive project that demands awareness, education, and even hands-on labor by multiple departments within your organization. So why would you want to go further and implement an integration solution at the same time? Here are ten reasons. See also the white paper on integrating both simultaneously.
Creative Destruction in the Enterprise
“Creative destruction is replacing old inefficient processes with new and efficient ones. Perspectium is leading the way in implementing new data integration approaches for their customers”. In 1942, economist Joseph Schumpeter famously coined the term “Creative Destruction”. When you apply Schumpeter’s definition to 2018, companies strive to unlock the true value of their technological investments….
Privacy Shield Announcement
On July 27, 2018, Perspectium received confirmation that it complies with the Privacy Shield principles for the transfer of European personal data to the United States. The framework was designed by the European Commission and the U.S. Department of Commerce, and it’s goal is to provide both U.S. and European companies with a mechanism to…
Salesforce Acquisition of Mulesoft
This has been a significant week for the technology world, with Salesforce announcing their intent to purchase Mulesoft, whose platform allows developers to use APIs to integrate applications together as a network. The major significance lies not in the company being acquired, but that a major cloud application vendor is acknowledging the importance of integration…
