Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
ServiceNow Data Archiving: Common Fears, Concerns and How to Resolve Them
A well-defined process for ServiceNow data archiving helps manage growing data volumes, improve ServiceNow’s performance and support organization’s efforts to comply with data regulations. Despite the benefits, many organizations associate a number of common fears and concerns with the process. This article provides an overview of ServiceNow’s in-built archiving capabilities, the limitations, fears and concerns associated with them, and the solutions that help organizations overcome such issues. Table of contents: ServiceNow Data Archiving: The Basics…
How Managed Service Providers Manage Growth
The market for managed service providers is maturing—and the providers themselves are growing. In 2018, 68% of enterprise workloads were in the cloud, but that figure will rise to 83% in 2020, according to a study by LogicMonitor. Such movement from on-premise activity brings more business opportunities for managed service providers, as companies outsource technology…
Video: Integrating Systems for Better Data Quality
Various systems of record can collect all the data in the world. But unless a business has a way to keep that data in sync and readily available, it will be less competitive. With a federated system of record, your business can maintain visibility and data quality for multi-departmental service management. Click for white paper: The…
How to Make Your Integrations Thrive
In his post Top 5 Reasons That Integrations Fail, David Loo, Perspectium CEO, expressed that at times, integrations fail because of employee turnover, IT system changes, unreliable connections, new security and privacy rules, or unrealized business value. In the same post, David also suggested solutions—ways to anticipate and solve each of those problems. The bottom…
How Integration Enables Digital Transformation
Digital transformation is a term that CIOs and business leaders have been using quite a bit over the last few years. Often, it’s a buzzword that is spoken casually to refer to using technology to enhance business value. But what does digital transformation really mean? And how does integration of systems in your business contribute…
Top 5 Reasons That Integrations Fail
For a well-planned integration project, a business decides on project goals in advance. Articulating these goals is essential because so many integrations fail. Taking time to analyze why previous integrations fail helps a company plan better for what a healthy integration solution looks like, what it will take for the next integration to thrive, and…
Connecting Systems of Record to Enhance Customer Experience
If you’ve taken a vacation to Disney World, you’ve likely enjoyed the simplicity, convenience, and personalization that comes with wearing the MagicBand on your wrist. There was no need to check in to your resort. At your reserved room, you swiped the wristband that had been mailed to you, and you were in. You kept…
Executives Fret Over Data Quality and Availability
As more systems move to the cloud, companies save money. But they also encounter new challenges. Can the cloud system connect with on-premises systems? Does consistently accurate data make a 360-degree view of customers and the company possible? And what about data security? In the fall of 2018, the federal government updated its cloud computing…
Accelerating Customer Onboarding Through Integrations
“That’s always sort of a litmus test—how quickly can we get customers on board?” Setting up new customers every week at Accenture, enterprise architect Jeff Lowenthal identified this key concern of service providers. MSPs know that a drawn-out, cumbersome implementation is costly, bringing unwelcome consequences: Tying up staffing resources Reducing customer satisfaction Delaying go-live, and…
Service Intelligence – Amazon Web Services and Perspectium
In May, the Amazon Web Services team fought through the crowd to visit us at our booth at ServiceNow’s Knowledge18 event and talked to us about how powerful it would be to combine Perspectium technology with what they have to offer as the market-leading cloud computing platform provider. That got us thinking … and after…
5 MORE Ways That Service Providers Deliver Customer Value Through Integrations
Last week, we shared 5 ways that service providers can deliver customer value through integrations. That post included stories of service providers who are delivering that kind of value: building trust through transparency, ensuring customer control over data, reducing incident resolution time, keeping costs low through reduced maintenance, and accelerating time to value (TTV). Here…
