Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
How to Speed Up a ServiceNow Table Search: The Ultimate Guide
If you’re desperate for a guaranteed way to speed up a ServiceNow table search, you’re not alone. In the fast-paced world of IT service management, efficiency is key, and slow table searches in ServiceNow can significantly impact productivity. Whether you’re a ServiceNow administrator, developer, or user, finding ways to optimize your platform’s search capabilities can improve the user experience and streamline operations. There are two primary strategies to speed up ServiceNow table searches: reducing the…
Video: Ensuring the Success of Your Integrations
A good integration provider offers end-to-end service. But you can gain even more business value by following some simple steps. Watch the video below for five ways to help ensure that your integrations thrive. Click for more: https://www.perspectium.net/thrive
Your Complete Source on Data Integration for Service Management
What’s the big deal about working with inaccurate data? Let’s say that your enterprise wants to cross-sell to your current customers. But you wish to wait to do so for those particular customers who have open incidents with you. If your company’s ITSM app does not update your reporting database in time, what kind of…
Incorporating Amazon Web Services in Service Management
Aiming for excellence in service management, you understand the importance of satisfying customers through a great customer experience. In fact, the Harvard Business Review reports that customers who have a great experience are 31% more likely to continue giving business than customers who have a poor experience. But in service management, IT professionals face obstacles…
Overcoming Hurdles to Integration Scalability
When dealing with automation, IT leaders are aware that stumbling at any point along the paths in the automated system will impair that whole system. They want seamless connectivity that continues to function as the number of integration endpoints grow and as the volume of transferred data grows. Unfortunately, when it comes to the typical…
Video: The Most Common Threats to Your Integrations
Taking a moment to consider why prior integrations fail can help you plan better for what a successful integration solution will look like, what is necessary for the next integration to thrive, and what business value it will deliver. Watch the video below for the five most common threats to integrations. Click for white paper: Connection…
How Better Reporting Helped Reduce Resolution Duration by 76%
Leading the Customer Services department at Perspectium, I value clear visibility into customer needs and into my staffing to meet those needs. That desired visibility is common among customer-support directors. Their departments measure the capacity and the velocity of their organization, in order to answer questions, including . . . Am I properly staffed? Do…
Relieve the Uncertainty Over the Performance of Your Integrations
A unique ability that humans have is making intricate plans for the future. But along with envisioning the future elaborately, we can also worry over the future deeply. (Yet another reason to be jealous of your pets.) We plan service management integrations for future success, but they also present discomforting opportunities for uncertainty. Why You…
How Managed Service Providers Manage Growth
The market for managed service providers is maturing—and the providers themselves are growing. In 2018, 68% of enterprise workloads were in the cloud, but that figure will rise to 83% in 2020, according to a study by LogicMonitor. Such movement from on-premise activity brings more business opportunities for managed service providers, as companies outsource technology…
Video: Integrating Systems for Better Data Quality
Various systems of record can collect all the data in the world. But unless a business has a way to keep that data in sync and readily available, it will be less competitive. With a federated system of record, your business can maintain visibility and data quality for multi-departmental service management. Click for white paper: The…
How to Make Your Integrations Thrive
In his post Top 5 Reasons That Integrations Fail, David Loo, Perspectium CEO, expressed that at times, integrations fail because of employee turnover, IT system changes, unreliable connections, new security and privacy rules, or unrealized business value. In the same post, David also suggested solutions—ways to anticipate and solve each of those problems. The bottom…
How Integration Enables Digital Transformation
Digital transformation is a term that CIOs and business leaders have been using quite a bit over the last few years. Often, it’s a buzzword that is spoken casually to refer to using technology to enhance business value. But what does digital transformation really mean? And how does integration of systems in your business contribute…
