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How to Recover ServiceNow Records
The capacity to recover ServiceNow records is a must-have for any organization using the platform. Data loss is an all-too-familiar trait of modern, data-driven enterprises. Both user error and system failure can have organizations scrambling to recover ServiceNow records. While data loss is something organization’s should attempt to prevent, it is also an inevitability that…
ServiceNow Data Retention Policy Explained: Storage Limit, Archiving, Table Rotation and More
The ServiceNow data retention policy may not suffice for organizations dealing with high data volumes. To stay compliant with the ServiceNow data retention policy, some organizations may need to purchase additional storage or implement an off-platform archiving solution. This post covers the frequently asked questions regarding the ServiceNow data retention policy and the best practices…
How AI for ITSM Will Revolutionize the Workplace (and How It Won’t)
There is good reason to believe AI for ITSM will be a game-changer. With modern organizations so reliant on IT—and, by extension, ITSM—it stands to reason that improvements to ITSM technology and related processes will positively impact how organizations operate. By introducing AI into ITSM, AI Service Management – or “AISM” – can help organizations…
A Guide to AI Service Management (AISM)
Increasingly, organizations are seeking to take advantage of artificial intelligence (AI) and machine learning (ML) in their ITSM initiatives, in an approach dubbed “AI Service Management” (AISM). But what is AISM? What are its benefits? And how can organizations take advantage of AISM? Table of contents: What is AI Service Management (AISM)? AI Service Management…
API Integration for ITSM Explained
While there is debate about the efficacy of API integration, there is no debating its rate of adoption. Over time, API integration has become a familiar feature of modern, digital, and data-driven organizations. APIs are commonly used when integrating ITSM solutions such as ServiceNow. But what is API integration? What’s behind its adoption? And is…
ML in ITSM: The Machine Learning Use Cases Revolutionizing ITSM
Increasingly, organizations are utilizing ML in ITSM, with ITSM solution providers such as ServiceNow providing in-built ML capabilities on their platforms. However, organizations that want to take full advantage of ML in ITSM are replicating and extracting ITSM data to feed into purpose-built ML solutions. This post explores the potential benefits of applying machine learning…
The Benefits of AI in ITSM (and the Challenges)
Many organizations are quickly recognising the potential of AI in ITSM. ITSM solutions like ServiceNow are a rich source of data and much of that data can be used to optimize processes related to ITSM. Table of contents: The ITSM providers themselves understand this, and are increasingly offering AI capabilities through their platforms. However, due…
A Guide to IT Service Desk Integrations and ServiceNow
IT Service Desk integrations connect the employees and solutions involved in IT support to other relevant areas of the organization. Integrating the IT service desk with the wider enterprise is becoming increasingly necessary as organizations evolve their multi-tier IT infrastructure with new solutions, applications, and systems. Such sophisticated IT ecosystems demand integrated workflows that connect…
ServiceNow Integration Use Cases that Improve Operations, Alignment and More
To get the most value out of ServiceNow, a number of ServiceNow integration use cases should be pursued to encourage greater alignment between IT and the rest of the organization. Such ServiceNow integrations are essential in optimizing processes, improve employee productivity, and deliver maximum value to customers. This blog highlights the top 5 ServiceNow integration…
Replicating ServiceNow Data in a Data Lake: A Guide
Replicating ServiceNow data in a data lake is a common use case for ServiceNow integrations. As ServiceNow is essentially a data silo, accessible only to licensed users, data lakes help organizations democratize access to its valuable data and insight, and more. In a data lake, ServiceNow data can be combined with data from other sources…
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