Blog
Accelerating Customer Onboarding Through Integrations
“That’s always sort of a litmus test—how quickly can we get customers on board?” Setting up new customers every week at Accenture, enterprise architect Jeff Lowenthal identified this key concern of service providers. MSPs know that a drawn-out, cumbersome implementation is costly, bringing unwelcome consequences: Tying up staffing resources Reducing customer satisfaction Delaying go-live, and…
Service Intelligence – Amazon Web Services and Perspectium
In May, the Amazon Web Services team fought through the crowd to visit us at our booth at ServiceNow’s Knowledge18 event and talked to us about how powerful it would be to combine Perspectium technology with what they have to offer as the market-leading cloud computing platform provider. That got us thinking … and after…
Perspectium Newsletter – The Message Bus (November 2018)
In This Newsletter . . . Are your activities in ITSM reporting and analytics meeting your BI goals? One of the most frequent reasons for integrating with ServiceNow is enabling better reporting. In this clip, Matt Miller of Virteva explains how their integration enabled real-time and scalable reporting and analytics. To learn more, watch the…
5 MORE Ways That Service Providers Deliver Customer Value Through Integrations
Last week, we shared 5 ways that service providers can deliver customer value through integrations. That post included stories of service providers who are delivering that kind of value: building trust through transparency, ensuring customer control over data, reducing incident resolution time, keeping costs low through reduced maintenance, and accelerating time to value (TTV). Here…
5 Ways That Service Providers Deliver Customer Value Through Integrations
It is not always an easy decision for a business to hand over the delivery of their services to a service provider. They have concerns that the service provider must address: “Will my data be safe?” “Can I know that my provider is serving my customers well?” “Which service provider will help my business grow…
Video: 5 Tools to Integrate with Your Service Desk
Having the right service desk tool can work wonders for your business. But your service management workflow is most effective when it extends beyond your primary service-management tool. Here are five tools to consider integrating with your service desk. See also the white paper on the same topic.
Video: 10 Reasons to Implement an ITSM Solution and an Integration Solution Simultaneously
Launching a new ITSM tool is a resource-intensive project that demands awareness, education, and even hands-on labor by multiple departments within your organization. So why would you want to go further and implement an integration solution at the same time? Here are ten reasons. See also the white paper on integrating both simultaneously.
Creative Destruction in the Enterprise
“Creative destruction is replacing old inefficient processes with new and efficient ones. Perspectium is leading the way in implementing new data integration approaches for their customers”. In 1942, economist Joseph Schumpeter famously coined the term “Creative Destruction”. When you apply Schumpeter’s definition to 2018, companies strive to unlock the true value of their technological investments….
Privacy Shield Announcement
On July 27, 2018, Perspectium received confirmation that it complies with the Privacy Shield principles for the transfer of European personal data to the United States. The framework was designed by the European Commission and the U.S. Department of Commerce, and it’s goal is to provide both U.S. and European companies with a mechanism to…
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