Top 5 Tech Trends for ServiceNow Users in 2023

Due to the prevalence of digital disruption in modern business, and ServiceNow’s place in the market, an understanding of tech trends for ServiceNow users is more important than ever.

Technologies continue to evolve at an unprecedented pace and digital transformation has spurred technological adoption across a range of industries. Naturally, organizations must incorporate new technologies to adapt and thrive.

Driving much of the new technological innovation is data, and the insight organizations can take from it.

According to Statista, the global big data analytics industry’s market value will reach USD 650 billion by 2029. 

Data analytics is helping organizations track and quantify data operational performance. Analytics fuels data-oriented decisions, helps cut operational costs, optimize resource usage, enhance delivery quality, and improve customer experience. 

The ServiceNow organization and many of their clients are acutely aware of this. The ServiceNow platform provides a rich source of insightful data.

Many of their clients invest in integrations to put this data to better use, leveraging best-in-class solutions for analytics and reporting, business intelligence (BI), artificial intelligence (AI), machine learning (ML) and more. 

Top Tech Trends for ServiceNow Users to Watch Out for in 2023

Data runs the world and will continue to reshape the industry for years to come. Some tech trends have transformed how we do things, and a few more are emerging to become major drivers of change. 

Below, we list the top 5 tech trends for ServiceNow users in 2023: 

1. AI

Artificial intelligence (AI) has penetrated almost every industry, from IT and banking to education and entertainment. By automating routine tasks, AI and related technologies like machine learning (ML) make processes more efficient, saving time and money. 

AI makes both data analysis and time-to-insight much faster, metrics that improve as more data is fed into the solution.

As a prominent source of insightful operational and customer data, ServiceNow users leveraging AI solutions benefit greatly from integrating ServiceNow data with their AI solutions.

Integrating ServiceNow with an external data repository helps organizations make better use of the platform’s data. With an integration with an external data repository, ServiceNow data can be merged with other enterprise sources for a more comprehensive view of the enterprise. 

Integrating with an external data repository also enables best-in-class solutions to be used for AI use cases. Via an external database, organizations can automate the replication of data from ServiceNow into their solution of choice.

2. Low-Code/No-Code

Low-code and no-code development is an innovative approach organizations can employ to build robust software apps without in-depth coding knowledge or resources.

Gartner predicts that by 2023, low-code technologies are expected to be adopted by 50% of medium-to-large organizations. Further, Gartner predicts that by 2024, 80% of technology products and services will be built by those without traditional development experience. 

The trend is partially driven by a dearth in skilled developers, and also by increasingly democratized IT functions as workplaces become increasingly tech-literate. 

In 2022, ServiceNow was named a leader in low-code and no-code development platforms. Many organizations use the platform to build applications using graphical user interfaces (GUIs) – as opposed to command line interfaces (CLIs) – and without requiring specialist coding skills.

Complimenting ServiceNow’s no-code, low-code development tools, are low-code/no-code integrations. 

Often delivered as “integrations-as-a-service,” low-code/no-code integrations allow organizations to benefit from well integrated enterprise applications without having to build, implement or maintain the integrations themselves – an often costly and time consuming burden. 

3. Data democratization 

Data democratization refers to the practice of making an organization’s data and the related processes accessible to the employees and teams that require it.

In modern business, data should not remain confined to the IT department and C-suite. Low-code and no-code solutions are an example of democratizing functions once siloed within IT.

Democratizing data and its use is about meeting employees where they are – whoever they are. With this in mind, user-friendly, GUI based solutions like ServiceNow support the democratization of data.

However, an organization’s data isn’t simply confined to one platform, and complex integrations can undermine the accessibility data democratization intends to introduce.

Instead of introducing integrations that require development resources to implement and maintain, organizations can and should instead turn to native-applications for integrating solutions.

ServiceNow support such an integration for integrations. It allows employees to monitor and interact with the integration using the ServiceNow interface with which they are already familiar.

4. Real-time data

As the data volumes generated by modern enterprise solutions grows, the ability to get real-time data insights becomes increasingly important. Due to the influx of data, a lack of real-time data can lead to inaccurate and out-dated reports and insight. 

Rather than analyzing historical data or even yesterday’s data, it’s beneficial for companies to study and interpret present data. Real-time data monitoring enables companies to understand what’s happening now so they can act fast to stay ahead of competitors.

Retrieving data in real-time from ServiceNow presents challenges, as many methods of facilitating the movement of data are web services based (i.e. API and ETL). These methods require ServiceNow’s operational bandwidth to extract and replicate data. 

When extracting and replicating large data volumes, ServiceNow users reliant on web services integrations experience performance degradation in their ServiceNow instance. Query speed is affected and the likelihood of data transfers failing is increased. 

Fortunately, integrations that avoid a reliance on web-service based data extraction and replication are available. Such integrations maintain ServiceNow’s performance and facilitate near real-time data insight.

5. Data governance and regulation

Data governance, security and privacy are crucial to modern business. Consumers and organizations are increasingly aware of the need for strong governance protocols, and regulations regarding data’s use are becoming increasingly common. 

ServiceNow are committed to meeting their users’ high standards for data governance, security and privacy. However, many organizations rely on integrations to extend their use of ServiceNow’s data, and third-party integrations can undermine ServiceNow’s high standards. 

Working with recognized ServiceNow partners and ServiceNow-native applications to facilitate integrations can help see ServiceNow’s standards regarding regulation, security and privacy maintained, even when extracting data from the platform. 

How Perspectium Supports ServiceNow Users

ServiceNow users often look to integrate newer tools into their tech stack as their organization expands. While ServiceNow can sync well with other applications/tools, it requires well-implemented integrations to function optimally.

Manual/DIY or traditional integrations often fall short as they hamper ServiceNow’s performance over time – especially when large data volumes are involved. 

This is where Perspectium is a game-changer. Developed as a native solution for ServiceNow integrations, Perspectium is a trusted and officially recognized partner to the IT Service Management organization. 

Perspectium DataSync integrations enable the bulk extraction and replication of data from the platform, without degrading ServiceNow’s performance. The data can then be used to:

• fuel AI, BI and ML solutions
• generate reports on data merged with other sources
• perform robust analysis of ServiceNow data and data from other sources
• and more …

Perspectium’s ServiceBond solution is an eBonding solution for ServiceNow, enabling inter-application workflows between ServiceNow and third-party solutions. Employees benefit from greater automation and streamlined workflows, with the ability to make a change to ServiceNow and have it mirrored in other apps supporting organizations IT service functions such as:

• AWS Support
• BMC Remedy
• Jira
• other instances of ServiceNow
• and more …

Perspectium integrations are a no-code approach to integrations, delivered as-a-service via ServiceNow-native applications. This means Perspectium supports organizations’ efforts to democratize data’s use, and internal resources are not required to implement or maintain the integrations. 

Want to talk to the experts about your ServiceNow integration plans? Contact Perspectium here.