Perspectium Newsletter – The Message Bus (August 2021)

After we sent our last newsletter, Perspectium joined the BitTitan family!

The last seven years have been an incredible journey for me – it all started with an idea inspired by challenges I heard from ServiceNow customers. Since then, our team at Perspectium has helped data-reliant customers like you to solve the complex challenges of unsilo-ing ServiceNow data and processes.

Now, by having merged with BitTitan, we have additional resources to actively grow our teams. In doing so, we look to bring even more support to our customers – and even more quality to the solutions we offer.

A Fortune 500 pharmaceutical company wanted advanced analytics to draw meaningful and holistic insights, and to deliver metrics downstream efficiently. So they began a process of transforming their ITSM data warehouse by connecting disparate data sources for a centralized data repository. They signed on for Perspectium DataSync to connect ServiceNow with this repository. Perspectium ServiceInsight will also deliver insight on SLAs and OLAs. With this new solution, the company will transfer data with high throughput and low impact to the ServiceNow instance.

Following Hitachi’s acquisition of ABB Power Grids last year, the new company, Hitachi ABB Power Grids, required real-time blended reporting on their new independent ServiceNow instance. To replicate data to Azure SQL, they came to Perspectium, which offers the only solution to provide large-scale real-time data replication without noticeable performance impacts. Hitachi ABB Power Grids will depend on Perspectium to maintain and monitor the DataSync solution, which delivers real-time visibility.

For real-time reporting purposes, ABB Ltd – a robotics, power and heavy electrical equipment manufacturer – needed to bring ServiceNow data to a Snowflake database. They came to Perspectium for the only solution to offer high-volume, real-time data replication without performance impacts on ServiceNow. Because Perspectium delivers DataSync as a packaged integration process, ABB can rely on Perspectium to support and maintain the solution.

Endo Pharmaceuticals and their service provider, CDW, needed real-time visibility into SLA performance. To eliminate the need for building and maintaining one-off integrations for CDW’s managed services, Endo Pharma and CDW will use Perspectium to keep incident and change data in sync, significantly reducing the overall cost to support and maintain connectivity between the two companies.

Video: Hidden Costs of DIY ServiceNow Integrations

The custom integration built by John’s team went over budget and beyond the deadline. Learn some hidden costs of do-it-yourself (DIY) integrations in this 1-minute video.

Blog Articles and Videos

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Perspectium returns for fifth year at ServiceNow Now at Work Americas
October 13, 2021
Online

Perspectium is proud to sponsor the ServiceNow® Now at Work 2021 Digital Experience for the Americas. Join us on October 13 to learn what’s new in the ServiceNow community, hear from IT industry leaders and customers, and see the value Perspectium can bring to IT organizations, Customer Support teams, and service providers that run on ServiceNow.